RAMAN IELTS

DESCRIBE A GOOD SERVICE YOU RECEIVED / TALK ABOUT A TIME WHEN YOU RECEIVED GOOD CUSTOMER SERVICE

Well, no doubt, good customers service is the key to success for any business and here I would like to talk about my recent experience that I had with Amazon. Actually, on the recommendation of my friend, I decided to buy a pair of shoes from this website. I got excited to see that it was offering a massive discount on it, so I placed my order and I was supposed to receive it in 3 days. You won’t believe that the parcel got delivered the very next day, and I was overjoyed, I was excited to receive it and when I opened, To be honest, my excitement turned into disappointment. The fact is that the shoes were not the same as I ordered. In fact, one of the shoes was faulty as well, I got really depressed and called my friend to narrate the story, At this time he told me, this company is known for its customer service as well and I should contact them. On my friends request I immediately called the customer service, and one of the representatives talked to me in a very humble manner. I was little angry over the phone. But he said “sir please you can share your problem I am listening to you patientlyā€¯. When I described the situation, he said “nothing to worry about, the company will arrange a free pick up of that parcel and the very next day they will be sending me the same pair of shoes as I ordered. In fact, as a goodwill gesture he also sent me 2 movie tickets to apologize. As promised, in 2 days I received the pair of shoes I had ordered. So, I was really impressed the way the company handled my problem and offered me a wonderful customer service and this is perhaps the reason why today I am a regular buyer of amazon.

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